FAQ's

<h2 data-doc-id="3424187000000560018" data-hd-info="2" data-header="2"><span style="color:#000000;">General Questions&nbsp;&nbsp;</span></h2> <h4 data-hd-info="4" data-header="4"><br /> <span style="color:#000000;">1. What amenities do you provide?&nbsp;&nbsp;</span></h4> <p><span style="color:#000000;">Ashoka Silklines is one of the biggest private-owned bus service provider and we provide all the contemporary amenities including:</span></p> <ul data-list-format="{&quot;level5&quot;:{&quot;type&quot;:8,&quot;startsWith&quot;:1},&quot;level4&quot;:{&quot;type&quot;:7,&quot;startsWith&quot;:1},&quot;level7&quot;:{&quot;type&quot;:7,&quot;startsWith&quot;:1},&quot;level6&quot;:{&quot;type&quot;:6,&quot;startsWith&quot;:1},&quot;level8&quot;:{&quot;type&quot;:8,&quot;startsWith&quot;:1},&quot;level1&quot;:{&quot;type&quot;:7,&quot;startsWith&quot;:1},&quot;level0&quot;:{&quot;type&quot;:6,&quot;startsWith&quot;:1},&quot;level3&quot;:{&quot;type&quot;:6,&quot;startsWith&quot;:1},&quot;level2&quot;:{&quot;type&quot;:8,&quot;startsWith&quot;:1}}" data-list-id="23196064" data-spl-bullet-format="{}"> <li> <p data-header="0" data-list-id="23196064" data-list-info="{&quot;id&quot;:&quot;23196064&quot;,&quot;l&quot;:0}"><span style="color:#000000;">Live bus tracking&nbsp;</span></p> </li> <li> <p data-header="0" data-list-id="23196064" data-list-info="{&quot;id&quot;:&quot;23196064&quot;,&quot;l&quot;:0}"><span style="color:#000000;">Central Television</span></p> </li> <li> <p data-header="0" data-list-id="23196064" data-list-info="{&quot;id&quot;:&quot;23196064&quot;,&quot;l&quot;:0}"><span style="color:#000000;">High quality air conditioning system</span></p> </li> <li> <p data-header="0" data-list-id="23196064" data-list-info="{&quot;id&quot;:&quot;23196064&quot;,&quot;l&quot;:0}"><span style="color:#000000;">Blankets for a cosy journey</span></p> </li> <li> <p data-header="0" data-list-id="23196064" data-list-info="{&quot;id&quot;:&quot;23196064&quot;,&quot;l&quot;:0}"><span style="color:#000000;">Single lady seat provision</span></p> </li> <li> <p data-header="0" data-list-id="23196064" data-list-info="{&quot;id&quot;:&quot;23196064&quot;,&quot;l&quot;:0}"><span style="color:#000000;">Round-the-clock Customer Service</span></p> </li> <li> <p data-header="0" data-list-id="23196064" data-list-info="{&quot;id&quot;:&quot;23196064&quot;,&quot;l&quot;:0}"><span style="color:#000000;">CCTV Cameras for the safety of passengers in some buses</span></p> </li> <li> <p data-header="0" data-list-id="23196064" data-list-info="{&quot;id&quot;:&quot;23196064&quot;,&quot;l&quot;:0}"><span style="color:#000000;">3D Secured payment options</span></p> </li> </ul> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">2. What are the benefits of booking tickets through Ashoka Silklines website ?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">Ashoka Silklines gives huge discounts and periodic offers for online bus booking through their website. You can save big on bus tickets at&nbsp;Ashoka Silklines.</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">3. Do I need to signup to use Ashoka Silklines website?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">No. You can directly search for buses and do the booking.</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">4. Does booking online cost me more?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">NEVER. This is a myth that online bookings cost you more. Infact, it will cost you much lesser than offline bookings.</span></p> <h3 data-hd-info="3" data-header="3"><span style="color:#000000;">Ticket Related&nbsp;&nbsp;</span></h3> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">1. Can I travel without a printout of the ticket?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">Yes, you can just show the M - Ticket and a valid ID Proof to board the bus.</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">2. What is an MTicket and how does it help?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">When a ticket is booked, the passenger gets a confirmation SMS which works as an MTicket and is as authentic as a hard copy of the ticket.</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">3. I have not received the MTicket. What is the procedure to get it?&nbsp;&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">Contact customer care at 8046333639 or mail to support@ticketsimply.com. We would be happy to help.&nbsp;</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">4. I had entered a wrong mobile number while booking the ticket. How can I get the ticket on a different number?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">Contact customer care at 8046333639 or mail to support@ticketsimply.com.We would be happy to help.&nbsp;</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">5. Do you provide a soft copy of the receipt for office claims?&nbsp;&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">Yes, we do. You just need to drop an e-mail to support@ticketsimply.com and the rest will be taken care of.</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">6. Why there are different seat rates for the same bus?&nbsp;&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">Some seats are considered to be premium seats and thus they have higher rates.</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">7. Why do you collect my mobile number for bookings?&nbsp;&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">We collect your mobile number as we send M -Ticket to that number</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">8. I have not received my bus tickets on my Mail Id. What should I do?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">Contact customer care at 8046333639 or mail to support@ticketsimply.com. We would be happy to help.</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">9. What are the mandatory documents we are expected to carry while travelling?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">In case of online bookings, you need to have the confirmation message alias M - Ticket and a valid ID Proof. In case of failure you will not be allowed to board the bus.</span></p> <h3 data-hd-info="3" data-header="3"><span style="color:#000000;">Booking Related&nbsp;&nbsp;</span></h3> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">1. How many days prior does the advance booking open for a bus?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">We book tickets maximum 30 days in advance than the journey date.</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">2. Do you have separate seats for lady passengers?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">Yes. Once a seat is booked by a single lady then the adjacent seat is open only to ladies.</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">3. Are children eligible for half ticket prices?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">Any child above the age of 5 years is viable for a full ticket.</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">4. Does Ashoka Silklines provide a phone booking option?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">Yes. Please get in touch with the customer care at 8046333639 to do a phone booking.</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">5. What happens when my schedule/service is cancelled?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">In such circumstances we will definitely provide an advance information to the passenger.</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">6. Is it possible to change the dates of our confirmed tickets?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">Yes. You can change the dates by clicking on the Modify/Cancel tab.</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">7. How does adjusting dates work?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">Once you postpone or prepone the ticket you will get a full amount coupon to your mail id. This coupon is valid for 5 hours and can be used to book another ticket. If, by any chance the newly booked ticket price is less than the previous amount then difference in the price will not be refunded. The generated coupon cannot be clubbed with any other coupon.&nbsp;</span></p> <h3 data-hd-info="3" data-header="3"><span style="color:#000000;">Discount Related&nbsp;&nbsp;</span></h3> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">How to know the current offers?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">Visit our website&nbsp;</span><strong><a href="http://www.silklines.co"><span style="color:#3498db;">www.silklines.co</span></a></strong><span style="color:#000000;">&nbsp;to know about the current offers.</span></p> <h3 data-hd-info="3" data-header="3"><span style="color:#000000;">GPS Tracking Related&nbsp;&nbsp;</span></h3> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">1. How Can we track the bus ?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">The live bus tracking feature activates 1 hour before the boarding time. You can easily track it through the link sent on your mobile via SMS.&nbsp;Bus tracking is so easy that even your kith and kin can also track the exact location of your bus by using Track Your Bus link. You can also share the link sent to you through SMS. Incase you have any queries please get in touch with our customer care at 8046333639.</span></p> <h4 data-hd-info="4" data-header="4"><span style="color:#000000;">2. Do we get any SMS alerts from GPS before the bus departure and Arrival?&nbsp;&nbsp;</span></h4> <p data-header="0"><span style="color:#000000;">Yes. You will get realtime periodic messages about the location and info of any bus delays.&nbsp;</span></p> <p data-header="0">&nbsp;</p>